FAQ

This page summarizes the main details customers need before and after checkout.

What products are available?

Our selection includes coffee, matcha, chai, creamers, cocoa, pantry blends, bundles, and accessories; current details appear on each product page.

Is shipping free?

Any free-shipping eligibility is displayed at checkout before payment.

How long does an order take?

Processing normally takes approximately 1–2 business days. The separate estimated transit period is 3–5 business days.

Can I return or exchange a mistaken purchase?

Yes. Within 30 days after delivery, request a mailed return or exchange for an eligible defective or non-defective item. A non-defective product must be new, unused, and in original condition with its packaging, labels, and accessories.

Are return fees charged?

A free prepaid return label is provided with the package materials for an approved return, and no restocking fee applies.

What if an item is damaged, defective, incorrect, or incomplete?

When is a refund processed?

An approved refund is returned to the original payment method within 10 days, although the financial institution may need more time to post it.

Which payment methods are supported?

Use only the payment options actually displayed in the secure checkout, including an enabled credit or debit card channel when shown.

How do I contact support?

Use the details at the end of this page and include the order number and checkout email for order-specific help.

Are cookies used?

Essential cookies support storefront functions; optional analytics or advertising measurement tools may be used as described in the Privacy Policy.

Where are the complete rules?

The Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service provide the full terms.

Contact details

Email: gbyasgh@gmail.com
Mailing address: 51 Jerome Ave, Auburn, MA, 01501, United States
Phone: (603) 220-5356